FAQs 2019-07-01T14:03:53+00:00

FAQs

Frequently Asked Questions

Why do I need to redact individuals from surveillance video footage? 2019-07-01T13:52:51+00:00

In order to comply with EU General Data Protection Regulations (GDPR). GDPR came into effect on 25 May 2018. Under these new regulations enforced across Europe, individuals have a right to request access to personal data (subject access requests) with requests processed within 1 month at no cost to the individual. Personally identifiable data includes a range of information, from licence plates, name and date of birth, to IP addresses and cookies. Images or clips of footage from CCTV footage can reveal large amounts of personal data. When providing the subject access request, all information relating to any third-parties on CCTV footage must be redacted. It is a breach of GDPR to deny a subject access request.

What is redaction? 2019-07-01T13:09:43+00:00

To ‘redact’ means to ‘edit.’ To edit video, or to redact video is to obfuscate, or blur or pixelate, elements of a video that contain sensitive and personally identifiable information.

Who is Pixelate for? 2019-07-01T13:54:34+00:00

We have developed Pixelate for any and every organisation that uses a CCTV/ video surveillance system. This includes but is not limited to; retailers, bars and restaurants, hotels, banks, transportation hubs, industrial plants, local councils, universities, schools, hospitals, construction sites, and security systems installers.

 

Why do I need to use Pixelate? 2019-07-01T13:53:31+00:00

General Data Protection Regulation (GDPR) came into effect on 25 May 2018. Under these new regulations enforced across the European Union, individuals have a right to request access to personal data (subject access requests) with requests processed within 1 month at no cost to the individual. Personally identifiable data includes a range of information, from licence plates, name and date of birth, to IP addresses and cookies.

Under these regulations, when a subject access request is submitted, all third-parties in CCTV footage must be blurred (also known as redacted). If you fail to redact third-party faces and/or to produce redacted CCTV footage within 1 month, your business could face significant fines from the Information Commissioner’s Office (ICO).

What type of video file formats can I upload? 2019-07-01T13:12:19+00:00

Commonly acceptable formats of video are: .MP4 .MPEG4 .AVI and .MOV. If you upload videos of a different format, we will attempt to convert your video into a format suitable for body detection. 

How does Pixelate work? 2019-07-01T13:12:15+00:00

Simply upload your video, then Pixelate processes your video using an artificial intelligence engine that detects bodies within each frame. Body detection then returns a number of segments- you will simply select which people you do not wish to pixelate. Once this step is complete, your video is processed and pixelated. Your pixelated video is then returned to your user dashboard for you to download and save.

Is it possible to get a demo of Pixelate? 2019-07-01T13:20:21+00:00

Yes, please email us at contact@ocucon and we will reply as soon as possible to arrange a web demo.

How much does Pixelate cost? 2019-07-01T13:17:09+00:00

There are three different subscription packages to suit your business. There is also an option to buy additional minutes and user licenses, making Pixelate a really flexible option for all of your video redaction needs.

How quick will the turnaround be? 2019-07-01T13:20:28+00:00

This depends on how busy your video is – on average a 3 minute video takes about 10 minutes of active time to complete.

Does using Pixelate require any video editing expertise? 2019-07-01T13:13:30+00:00

No, we’ve designed it to be extremely user friendly. All customers receive a “how-to” video and guide when they sign up.

Is Pixelate secure? 2019-07-01T13:14:33+00:00

Pixelate has a completely auditable log of video redaction and compliance with all current and future data protection regulations, and end-to-end advanced encryption of all footage. Data is processed in the UK, and user access control is secure.

What happens to my original video? 2019-07-01T13:55:34+00:00

Your original video is not stored by Ocucon and is only held in memory for the period up to and including detection. At this point, the original video is redacted and the original permanently deleted.

Can I use Pixelate from any browser? 2019-07-01T13:12:45+00:00

Pixelate is a cross-browser web-based solution but is optimised for use with Google Chrome which produces the best results.