FAQs 2018-06-19T11:35:55+00:00

FAQs

FAQs

What is Ocucon? 2017-06-30T15:44:36+00:00

Ocucon is a cloud-based software system that processes and transmits CCTV footage into the cloud for long-term storage and retrieval to provide an all-encompassing surveillance solution.

Ocucon delivers a powerful, cloud-based storage and retrieval platform to combine intelligent data analytics with the facility to store, analyse and retrieve unlimited amounts of video surveillance footage from within the Ocucon portal.

What is long term, cloud-based storage? 2017-06-30T15:44:53+00:00

Cloud storage is the term for saving files to a secure remote storage system, which is accessed online instead of, or in addition to, saving files on an NVR or computer hard drive. Data saved to the cloud can be accessed quickly and securely from anywhere in the world.

The long-term storage aspect refers to the period of time in which footage is saved. Typically, organisations are limited to the amount of surveillance footage that can be saved to physical servers, given the sheer scale and size of data.

Ocucon’s long term, cloud-based storage solution provides organisations with the flexibility to store uncapped amounts of data for as long as is required.

What are the benefits of cloud based storage? 2017-06-30T15:47:06+00:00

Cloud-based storage offers users the facility to globally access saved surveillance footage from anywhere in the world, at any time. Cloud-based storage also provides unlimited capacity for storing data.

Uncapped storage reduces the risk for clients to delete archived footage to make space for new incoming footage. The unnecessary deletion of information may become a vital piece of evidence later.

What are your data centre options? 2017-06-30T15:47:34+00:00

Ocucon provide two data centre options; Ocucon’s private cloud storage, or through the Google infrastructure.

Ocucon has invested in the highest reliability, enterprise grade, data centres to offer both SecureCloud and Ocucon Private Cloud storage for clients. These data centres are the minimum Tier-III accreditation and equipped with military grade servers that are monitored 24/7 and subject to continuous security servicing and upgrades.

Is cloud-storage secure? 2017-05-10T11:08:06+00:00

Storing data offsite with military grade and security encryption servers provides a much greater level of data security, when compared to storing data inhouse.

Why should I consider storing my video surveillance for longer? 2017-06-30T15:48:46+00:00

Security and protection are key driving forces for storing data for longer. Threat of litigation and fraudulent claims have led to an increase in businesses needing to store their video footage for longer, the costs of which are off-set against the potential costs of legal settlements.

Longer retention also provides greater insight and post-recording video analytics for security and business insights.

Do I need a network configuration? 2017-06-30T15:49:02+00:00

Organisations will need a network configuration, however with the support of IT and CCTV installers, Ocucon will access the network to provision and programme the transmission of data to the cloud.

What kind of internet bandwidth do I need? 2017-06-30T15:49:29+00:00

Ocucon supplies bandwith at 200mb over 1gb bearer connection and this is included within our service.

How is Ocucon installed? 2017-06-30T15:49:53+00:00

Ocucon is a web-based portal, so no installation is required and software upgrades and servicing are managed remotely.

How many cameras does Ocucon support? 2017-06-30T15:50:37+00:00

There is no limit to the number of cameras that can be supported by Ocucon.

Is Ocucon compatible with existing surveillance systems? 2017-06-30T16:00:13+00:00

The Ocucon system is Open Network Video Interface Forum (ONVIF) compliant. Ocucon specialists can assist with the selection of new cameras to best meet your requirements, if required.

What browsers and smart devices are compatible with Ocucon? 2017-06-30T15:53:20+00:00

Ocucon provides organisations with a user-friendly interface to centrally view and manage video surveillance. Ocucon is compatible with any web browser or computer, without the need for custom software or plug-ins.

Ocucon can be used on IE, Firefox, Chrome and Safari browsers and is compatible with iOS, Android and Win8 apps.

Will Ocucon provide hardware? 2017-06-30T15:53:42+00:00

Yes, Ocucon will provide all the hardware that is required, including a state of the art server.

How is data accessed? 2017-06-30T15:54:04+00:00

Data is accessed via the Ocucon portal, which is a customisable system with controlled access according to admin permissions.

Are software updates managed by Ocucon? 2017-06-30T15:54:26+00:00

As part of your monthly fee, Ocucon will take care of all software and hardware updates. This includes remotely updating software, resolving potential bugs and replacing and installing hardware on site by the quick and efficient Ocucon team.

When and how is data backed up? 2017-06-30T15:54:51+00:00

Data that is stored with Ocucon is continuously backed up so historical data can be accessed within minutes.

Is there a limit to the number of users on the Ocucon system? 2017-05-10T11:23:46+00:00

There is no limit to the number of users that can be set up with Ocucon. All users will have their own login credentials and can be assigned different access controls, should this be required.

How easy is it to download an incident report? 2017-06-30T15:56:18+00:00

Downloading an incident report is an easy and simple process. Once you have logged into the Ocucon portal, users simply create an incident, input the search criteria (date, time etc.) to download a summary report and video footage. This information can then be used as evidence against potential claims.

To request a demonstration of the portal and incident report, please contact us.

How quickly can my organisation be set up with Ocucon? 2017-05-10T11:26:23+00:00

Ocucon software is installed within one working day; however, it can take up to 60 days to install a dedicated communications line. On average, the time from initial enquiry to completion and installation of software is typically two months.

Is there a restriction on how long data can be retained for? 2017-06-30T15:58:51+00:00

Source: Information Commissioner’s Office
“The Data Protection Act does not prescribe any specific minimum or maximum retention periods which apply to all systems or footage. Rather, retention should reflect the organisation’s purposes for recording information. The retention period should be informed by the purpose for which the information is collected and how long it is needed to achieve this purpose. It should not be kept for longer than is necessary, and should be the shortest period necessary to serve your own purpose. This should not be determined simply by the storage capacity of a system.

Where it is not necessary to retain information, for example, it does not achieve the purpose for which you are collecting and retaining information, then it should be deleted.

You should not keep information for longer than strictly necessary to meet your purposes for recording it. On occasion, you may need to retain information for a longer period, where a law enforcement body is investigating a crime and ask for it to be preserved, to give them opportunity to view the information as part of an active investigation.”

Following this advice will help you to demonstrate that you have considered Guiding Principle 6 of the The Surveillance Camera Code of Practice (POFA) code:

  • Have you decided on the shortest period that you need to retain the information, based upon your purpose for recording it?
  • Is your information retention policy documented and understood by those who operate the system?
  • Are measures in place to ensure the permanent deletion of information through secure methods at the end of this period?
  • Do you undertake systematic checks to ensure that the retention period is being complied with in practice?